Latam Airlines Reviews

The payment methods accepted by LATAM Airlines for purchases made through their website include LATAM Wallet and credit cards such as Visa, Mastercard, American Express, and Diners Club. The latter is available only in specific countries like Brazil, Chile, Colombia, Ecuador, and Argentina. Additionally, customers can make payments via SafetyPay in certain countries, which allows for debit payments, bank transfers, and internet banking options. The LATAM Wallet is a versatile tool that can be used to purchase tickets, baggage, and seats, and it can be topped up with transfers or cash in person. It's important to note that some balances in the LATAM Wallet, like rewards and refunds, may be exclusively for purchases at LATAM Airlines and cannot be combined with other payment methods when purchasing tickets or extras with points or miles.

For tickets purchased with money, points, or LATAM Pass miles on LATAM's website, app, offices, or contact center, customers can request a refund by logging into the website and accessing My Trips under "Ticket refund." If the ticket was purchased through a travel agency, the refund must be managed directly with them. The conditions of the ticket can be found in My Trips, which will provide all the necessary information to request a refund. In the case of redeemed products from the LATAM Pass Catalog, returns are possible if the product has manufacturing or functional deficiencies within three months of receipt, provided the product has not been opened, used, or tested, and is in its original packaging with labels. As for a shipping policy, LATAM Airlines does not typically engage in shipping as it is an airline; however, for any physical products or documents that may need to be shipped, customers should refer to the specific terms provided at the time of purchase or contact LATAM's customer service for details.

The baggage fees on LATAM Airlines vary depending on the flight route and the ticket fare purchased. For domestic flights, there are different tiers of pricing in economy class, with baggage fees applicable to check-in bags in the lower tiers. On international flights, the fees may differ and passengers can add bags to their booking for an additional cost. There are also charges for excess baggage, which apply to overweight or oversized bags. These fees range from $100 to $200. Passengers can purchase extra baggage through My Trips or at LATAM offices. It is advisable to check the specific baggage fees for a flight on the LATAM website to ensure accurate information for planning purposes..